The travel client is ever-evolving—becoming more adventurous and more demanding. Ingle’s travel insurance products are built, packaged, and sold to travellers in ways that change with them. As agents and brokers seek underwriters who can provide services tailored to satisfy this ever-shifting environment, Ingle cultivates new ways to deliver on that need. We’re managing costs by negotiating rates at medical facilities around the world and negotiating claims to ensure our clients are never over-exposed financially. Since 1946, Ingle has innovated at every turn, creating new and valued products that shape and lead the travel insurance markets. We’re continually creating new policies from scratch with tailored wordings to satisfy emerging and new risk concepts, and altering our existing wordings to satisfy evolving risk patterns.
Since 1946, Ingle has continuously innovated, creating new and valued products that shape and lead the travel insurance markets. But our customer care strategy has never changed: multilingual staff receives regular training in compassionate call handling, and is accustomed to working with clients and partners from all over the world. We conduct call quality assurance, provide reporting and metrics, maintenance of service level agreements, and can pull customer data at any time. It all adds up to superior service for market segments with special needs, complex health issues, or unusual travel patterns. We can also customize our customer care process for high-volume partners to suit the specific requirements of their members or groups. Our Toronto and Montreal call centres operate 24/7, where staff enjoys competitive wages, benefits, and a comfortable work environment. Our national network of licensed insurance agents provides customized, local service whenever and wherever it’s needed.
Ingle’s contact centres monitor and record inbound and outbound calls, with recordings stored indefinitely in our secure data centre. Proprietary software ensures all calls are available anytime for reporting SLAs, quality assurance, auditing, and compliance. Our multi-tenant architecture segregates and secures data to protect against cross-contamination and conflict of interest. Access is strictly guarded, and no data ever leaves our servers. Ingle’s development projects, executed entirely in-house, meet the most sophisticated needs. Our front-end specialists create interfaces in responsive design, ensuring applications render on the latest mobile devices. Back-end developers masterfully integrate visually attractive interfaces with complex databases. Applications are hosted in our cloud, so clients can enjoy the performance of cloud technology without the risks of public cloud solutions. Mission-critical data is transmitted securely to remote backup sites, offering complete disaster recovery and business continuity.
Ingle speaks through multiple channels to many markets: individual travellers, affinity groups, retail and rewards programs, schools, corporate clients, and other organizations. A strong multilingual web and mobile presence provides a competitive edge and reaches international markets with minimal geographic or linguistic barriers. We build enduring relationships with our clients by delivering an excellent member experience. Our deep cross-marketing abilities aid in client retention and customer acquisition. Our creative team brings your brand to life, while providing customers with the insight and confidence to make sound decisions—via website, brochure, stationary, email campaign, video, photo hosting, or social media. For our high-volume and priority partners, we create customized articles and information, written by industry experts and featured in both our own and third-party publications.
Ingle provides extended value to our clients and partners through specialized information services that include health, travel, security, and financial information. Our editorial team is multilingual and highly conversant in matters of interest to every type of customer. Ingle offers up-to-date travel information and resources to help our clients and partners plan safe and healthy travels. Our customized content appears in the form of articles, videos, blogs, infographics, newsletters, and ebooks, covering topics such as travel insurance, health navigation at home or abroad, emergency assistance, and tips on staying healthy and safe. Publications and media channels that feature our work include: Study Travel Magazine, Verge Magazine, Destinations Travel Magazine, Turkish Student Magazine, Desjardins Insurance Liaison Newsletter, Manulife Financial Healthy Lifestyles eNewsletter, and Insurance-Canada.ca Chronicle.